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The Apartment Doctor™
- “We Restore
Rental Health To Ailing Communities!”
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Douglas D. Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP
 The
Apartment Doctor™ will create a custom classroom or Distance Learning
seminar designed especially for your audience! Topics include Fair
Housing, Management, Human Resources, Marketing, Technology, Leasing,
Finance, and just about any other Multifamily Industry topic. Just tell
us where it hurts and we’ll provide the Perfect Property Prescription!
1. Oops – I Was Only Trying to Be
Helpful . . . and Other Famous Last Fair Housing Words: What can I
say about a Fair Housing seminar – it’s a topic that never goes “out of
style”, and is always in demand, especially with the amount of employee
turnover we have in the Apartment Management industry! This session
starts at the basics and then covers the issues and situations faced by
the on-site staff and multi-site supervisors in the course of a normal
day at the office.
2. Management, Marketing and
Maintenance: Supervision and Customer Service Techniques for Your
Service Staff. Even though your maintenance staff usually has more
contact with your residents than your office staff, the service
technicians don’t receive much customer service training. And since most
Maintenance Supervisors get promoted based on their technical knowledge,
supervision skills are usually learned “on the job.” Today’s apartment
resident is smarter and more demanding than ever; can you afford not to
take advantage of the benefits of a fully trained maintenance staff?
This seminar covers the basics of customer service and supervision,
including scheduling, hiring, training, discipline and performance
reviews, and is specifically designed for maintenance supervisors and
service technicians.
3. Happiness Is A Positive Cash Flow!
Are you so busy searching for road signs that you keep driving into
potholes? This seminar explores why managers fail to achieve their
goals, and offers common sense, easy to implement ideas that can be used
to produce immediate results. Discover the 25 most common mistakes made
by apartment managers, and learn how to avoid (or not repeat) them.
This session covers planning, goal
setting, effective communication and delegation and basic property
management finance (value, cap rates, what causes a property’s value to
increase or decrease, etc.) I present over 50 cost-savings ideas, and
focus on how to raise rents and reduce delinquencies.
4. Reasons or Results: What Have You
Got? In life, you can either have the results you want, or the
reasons for not having results. Are you the source of your community’s
spectacular performance, or just an innocent bystander? This seminar
explores the limits people place on themselves, and shows you how to
stretch those limits. Learn the real difference between “I can’t” and “I
won’t” and why it affects you daily. Learn how to evaluate and improve
the impact of your actions (and non-actions) on your staff, your
residents and your bottom line! We always lead by example, whether we
set a good or bad example, so learn the steps to making sure you always
set the example you want.
In this seminar we explore the limits
people place on themselves, and how to push those limits out, so people
are more competent and capable by focusing on commitment and
responsibility. Leadership by example, communication and delegation
techniques are covered in detail, as is motivation, attitude and
personal presentation.
5. On-Target, On-Site: The FUN-damentals
of Managing and Leasing! Do you know what it takes to be the best in
the ever-changing world of apartment management and leasing? And if you
do know, are you doing it? Daily? Consistently? Effectively? If you’re
like most apartment professionals, you answered “no” to at least one of
those questions. Not to worry, though, because this full day sessions
covers everything you’ll need to be the best - every day. Learn the two
biggest reasons why presentations fail, how to use the telephone to its
best advantage, why features and benefits selling is no longer the way
to go, and the 16 steps to more powerful presentations. Learn the 25
most common management mistakes and how to avoid them, and much, much
more!
Doug, who has served as a Distance
Learning Consultant and Presenter with CallSource™ for the past
four years, has over 30 years of hands-on property management
experience, gained from on-site, supervisory, consulting and executive
positions with such industry giants as Johnstown Properties, R & B
Realty Group (Oakwood), The Related Companies and First Capital
Companies. He began his career as a Resident Manager for a 524-unit
apartment property, and has since been responsible for portfolios of
over 28,000 apartments, and more than 8 million square feet of
commercial, retail and industrial properties.
Doug is an accomplished speaker and author, with articles published in the
Journal of Property Management, UNITS Magazine, The Apartment
Professional, Sales & Marketing Magic for Apartment Managers™
and many regional and local property management publications. He is
co-author of the textbook “How To Excel in Leasing”,
published by the National Association of Homebuilders. Doug has spoken
many times at the annual NAA, IREM and NAHB educational conferences;
The Annual Brainstorming Sessions; Multi-Housing World and at
numerous local and state apartment association events, and for many
private company meetings and conferences.
Doug is President of the Space Coast
Apartment Association and has served on the Board of Directors of the
National Apartment Association as the Region III Vice President. He was
the 1998 & 1999 Chairman of the Editorial Advisory Board of UNITS
Magazine. A past Chairman of the RAM Board of Governors, a RAM Life
Governor and a past Trustee of NAHB’s Multifamily Council, Doug is also
a member of NAREE (National Association of Real Estate Editors) and
serves on the Editorial Advisory Boards of PROFESSIONAL APARTMENT
MANAGEMENT and MANAGING HOUSING LETTER. He wrote
the Tech Talk column for NAHB’s monthly newspaper, Nations Building
News. Doug currently serves as an Education Advisory Board member
for Grace Hill.
Doug earned his Certified Property Manager
(CPM®) designation in 1978 from the Institute of Real Estate Management.
He served as a member of the National Faculty of IREM for eight years,
teaching Course 101, "Successful On-Site Management",
Course 301, "The Marketing and Management of Residential Property"
and Course 400, “Managing Real Estate As An Investment”.
Doug is a Registered in Apartment Management (RAM) Dean, teaching
the RAM, Advanced RAM and Certified Leasing Professional (CLP)
courses for the Multifamily Council of the National Association of
Homebuilders. Doug also teaches the NALP, CAM, CAS and CAPS
courses for local NAA affiliates. He has served as a CIO and a Windows
NT® network administrator and is currently completing his MCSE
(Microsoft Certified Systems Engineer) designation. Doug is licensed as
a Real Estate Broker in Florida and Georgia and is an NAA/HUD certified
Lead Hazard Awareness Training course Instructor.
- For further information, and to
check on availability, please call or write:
- The Apartment Doctor™
- “We Restore Rental Health To
Ailing Communities!”
- Douglas D. Chasick, CPM®, CAPS, CAS,
ADVANCED RAM, CLP
- 180 Heron Drive, Melbourne Beach, FL
32951
- Toll-free: 1-888-222-1214
- (321) 956-2188 / Fax: (321) 409-8430
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